Service brand:
Integrity service, a promise of gold
Service tenet:
Customer first, precise and accurate
Service philosophy:
Beyond customer needs, creating customer emotions
Service objective:
To intelligently create wealth for customers
Service strategy:
By providing standardized, differentiated, and value-added services, we aim to reduce customers' psychological and usage costs, thereby enhancing the competitiveness of our service brand
The company adheres to the principle of "standardized and efficient management" and "timely and thoughtful service"
24/7 standby, 365 days a year ready to provide services to customers, one-stop problem-solving.
1. Network services
2. Service Engineer Team
3. Service equipment
4. Follow up visits
Shanghai Xiaoteng believes that after-sales service is a concept of integrity and responsibility demonstrated by enterprises to customers, and a sound service mechanism is fundamental to the long-term development of enterprises.
We have established a comprehensive after-sales service system and strive to provide customers with worry free access to our products.
24-hour after-sales service hotline: 400-0066-808
1
Fault phenomenon: The cylinder action is not flexible and the speed is slow
Reason: The measured cylinder pressure is too low; Leakage in the filling system; Two links of the gas source are damaged.
Exclusion method: Adjust the pressure reducing valve of the multifunctional filling machine to maintain the air pressure at 0.6Mpa; Check the air pipeline and seal it; Replace the two couplings of the air source.
2
Fault phenomenon: The multifunctional filling machine is not filling
Reason: The one-way throttle valve is damaged or blocked; Dual damage of gas source; The cylinder descends too quickly and rushes past the stroke valve position.
Exclusion method: Clean or replace the throttle valve; Replace the gas source duplex; Return the cylinder to its original position and adjust the throttle valve of the multifunctional filling machine to ensure that the cylinder descends at an appropriate speed.
3
Installation precautions for multifunctional filling machine
After unboxing the machine, first check whether the random technical information is complete and whether the machine has been damaged during transportation, in order to solve it in a timely manner.
Install and adjust the inlet and outlet components according to the shape diagram in this manual.
Apply fresh lubricant to all lubrication points.
Rotate the multifunctional filling machine with a crank to check if the machine is running in the correct direction (counterclockwise towards the motor spindle) and if the machine is grounded
4
Drip and pollution issues
Reason: The valve is not tightly closed (due to aging sealing rings or material crystallization blockage), and the filling head position is offset.
XIAOTENG lifetime services from A to Z
Your Partner Beyond the Machine
XIAOTENG Service encompasses a comprehensive suite of services designed to empower you throughout your entire ownership.
Our dedicated team of technical experts is here to answer your questions,troubleshoot challenges, and ensure your equipment operates at peak performance.
The company has more than 10 professional technical team. More than 40 patents have been filed.They can provide professional technical solution support to every customer in a timely manner.
It is also one of the core competitiveness of our company.
No matter your query, our team is readily available to provide expert guidance and support you through every step of the way.
The company has more than 12 professional after-sales service personnel. They can provide
online guidance and offline door-to-door service for each of our customers around the clock.
Let every customer to the use of peace of mind.
For overseas customers, you can fly to Shanghai Pudong International Airport(or Hongqiao International Airport ).We can pick you up in the Airport.We also provide visit online by video.
1.Why Should You Buy From Us Not From Other Suppliers?
We are professional in the designing, production and sales of food packing machines for more than 15 years,our factory have more than 35000 square meter,our machines have more than 50 different products can offer to you,we have more than 100 employees,We are based in Shanghai, China, start from 2009,sell to Domestic Market(50.00%),Mid East(18.00%),Southeast Asia(10.00%),North America(5.00%),South America(5.00%),Eastern Asia(2.00%),Southern Europe(2.00%),Central America(2.00%),Africa(2.00%),Eastern Europe(2.00%),Western Europe(1.00%),Northern Europe(1.00%),South Asia(0.00%),Oceania(0.00%).
2. Do You Provide Custom Machines?
Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs.
3.How Can We Install The Machine When It Arrives?
We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees.
4.Does Xiaoteng Offer Remote Technical support?
XIAOTENG provides remote technical support services to assist customers in troubleshooting and resolving issues with their equipment. Our team of experts utilizes remote access technology to diagnose problems efficiently, ensuring minimal downtime and optimal performance.
5.What Is The Process For Requesting Service From Xiaoteng?
To request service from Xiaoteng visit our website and access the service section for the brand you want the service for. There, you can fill out a service request form with details about your needs. Xiaoteng's dedicated service team will promptly respond, coordinating with you to address your requirements efficiently. Or just give us a call.
6.What Services Can We Provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,
Accepted Payment Currency:USD,EUR,HKD,CNY.
Accepted Payment Type: T/T,L/c,Western Union,Cash;
Language Spoken:English,Chinese
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